Need Help With a Columbus Finance Loan or Service Issue?
How to raise a service or account-handling concern
Keep this path separate from the sales/application flow.
Note the office, application or account-handling concern.
Keep dates, documents and contact history together.
Use the page’s complaint contact path.
Keep a record of the response and any next step.
If you are unhappy with a Columbus Finance service experience or with the way an application or account issue has been handled, start with the branch involved in the matter. We want the issue clearly documented and routed to the office that can address it.
Contact the Branch First
Use the current location directory to call the office handling the application or account. Keep the name of the person you speak with, the date, and any application or account reference you have.
Prepare the Issue Clearly
- Your name and preferred contact method
- The Columbus Finance location involved
- Application or account reference, if available
- A short description of the issue
- The outcome or clarification you are asking for
- Copies of relevant documents, if requested through a secure channel
Do not send Social Security numbers, bank-account numbers, passwords or other unnecessary sensitive data through ordinary email or unsecured messages.
If the Issue Is Not Resolved
Ask the branch for the current escalation or complaint route that applies to the account. The current loan agreement and disclosures may also identify additional complaint or regulatory information for the transaction.